Shipping Policy

Last updated: 1st September

At Balt & Brit, we want your order to reach you safely and on time. This Shipping Policy explains how we handle shipping, delivery times, costs, and tracking.

1. Order Processing

All orders are processed within 1–3 business days (Monday–Friday, excluding UK public holidays).

Once your order is shipped, you will receive a confirmation email with tracking information if available.

Please ensure your shipping address is correct before completing your order. We are not responsible for delays or lost items due to incorrect addresses.

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2. Shipping Methods & Delivery Times

Shipping Method Estimated Delivery (UK) Notes

Royal Mail Tracked 48 2-3 business days

Royal Mail Tracked 24 Next-day delivery where available

> Delivery times are estimates and not guaranteed. Some items may take longer during busy periods (e.g., holidays).

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3. Shipping Costs

Shipping costs are calculated at checkout based on chosen delivery method.

Royal Mail Tracked 48 shipping fee: £3.45

Royal Mail Tracked 24 shipping fee: £4.29

Occasionally, we may offer free shipping promotions—these will be advertised on our website.

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4. Tracking Your Order

For all tracked shipments, you will receive a tracking number via email once your order has been dispatched.

If your tracking shows no updates or your parcel is delayed, please contact us at info@baltandbrit.com.

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5. Lost or Damaged Items

We package all orders carefully, but if your item arrives damaged, please contact us within 7 days of delivery. If you do not receive your item within the stated Royal Mail delivery time frame, please contact us as soon as possible.

We will work with the courier to replace or refund your order where possible.

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6. Returns & Exchanges

For information about returns, exchanges, or cancellations, please see our Return Policy.

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7. Contact Us

If you have questions about shipping, delivery, or tracking, you can reach us:

Email: info@baltandbrit.com