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Terms & Conditions
Last updated: 1st September 2025
Welcome to Balt & Brit. By using our website and/or placing an order, you agree to the following Terms & Conditions. Please read them carefully.
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1. General Information
Balt & Brit is a family-run business based in the UK.
Contact details:
Email: info@baltandbrit.com
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2. Orders & Payments
By placing an order, you confirm that you are legally capable of entering into binding contracts.
All orders are subject to acceptance by us. We reserve the right to refuse or cancel an order for any reason (e.g., item out of stock, pricing errors).
Payments are processed securely via Wix Payments or PayPal. We do not store your card details.
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3. Product Information
We strive to ensure that product descriptions, images, and pricing are accurate.
Colours may vary slightly due to screen settings or printing variations.
All products are for personal use unless explicitly stated otherwise.
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4. Personalised & Customised Items
Personalised or customised items cannot be cancelled or returned once production has begun.
If a personalised item arrives faulty or damaged, please contact us within 7 days of receipt.
Items damaged due to not following provided care instructions are not eligible for return or refund.
By ordering a personalised item, you acknowledge and accept this policy.
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5. Shipping & Delivery
Shipping is subject to our Shipping Policy.
Delivery times are estimates and not guaranteed. We are not liable for delays caused by couriers or external factors.
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6. Returns & Refunds
Returns and refunds are processed as stated in the Refund Policy, also summarised below:
Non-Personalised Items
You have the right to cancel your order within 14 days of receiving it (statutory cooling-off period).
Returns are accepted only if items are:
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In their original packaging.
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In re-sellable condition (unused, unwashed, with all tags intact).
Refunds will be issued for the item cost only.
Shipping costs are non-refundable, unless the item is faulty or damaged.
Items damaged due to not following provided care instructions are not eligible for return or refund.
Faulty or Damaged Items
If your item is faulty, damaged, or not as described:
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Contact us within 7 days of receiving your order at info@baltandbrit.com.
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Include your order number and a photo of the issue where applicable.
We will arrange a replacement or refund, including any shipping costs, at no extra cost to you.
Items damaged due to not following provided care instructions are not eligible for return or refund.
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7. Cancellations
Orders for non-personalised items may only be cancelled before dispatch.
Orders for personalised or customised items may only be cancelled before production has begun.
Once dispatched, the standard returns rules apply.
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8. Intellectual Property
All content on the Balt & Brit website, including images, designs, logos, and text, is the property of Balt & Brit.
You may not reproduce, distribute, or use our content without written permission.
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9. Liability
We make every effort to provide accurate product information and quality service.
Our liability is limited to the purchase price of the product.
We are not responsible for indirect losses, including loss of profits or data.
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10. Privacy & Cookies
Your use of our site is also governed by our Privacy & Cookie Policy.
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11. Changes to Terms
We may update these Terms & Conditions from time to time. The latest version will always be available on our website.
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12. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.